Open now · Greater Victoria, 24/7
Warm by tonight. Priced before we start.
Furnaces, heat pumps, AC and hot water for Greater Victoria. A licensed tech at your door in about an hour, day or night, and a flat price on the tablet before anyone picks up a wrench.
Go on,
try it
- Technical Safety BC licensed
- Red Seal technicians
- CleanBC registered contractor
- 2-year warranty on every repair
- Price shown before work
Something wrong right now?
Tell us what's happening. We'll take it from there.
Pick the closest match and you'll go straight to booking with the details filled in. Or call, and a real dispatcher picks up in Victoria, 24 hours a day.
Smell gas? Get everyone outside first, then call FortisBC's 24-hour line at 1-800-663-9911. Call us once it's safe.
What we do
Every system that keeps
a Victoria home comfortable.
Repairs, installs and maintenance on all major brands: Mitsubishi, Daikin, Fujitsu, Carrier, Lennox, Rheem and more. Every van carries the common parts, so most jobs are finished on the first visit.
Tune-up $189
Heat pumps
Ducted and hybrid systems sized to your home, with CleanBC rebate paperwork handled for you.
Explore heat pumpsFrom $5,900
Ductless mini-splits
Ideal for character homes and baseboard heat. No ducts, no drywall dust.
Explore ductlessIgniter $329
Furnaces
24/7 repairs, safety checks and high-efficiency replacements.
FurnacesTune-up $169
Air conditioning
Fast heat-wave repairs and central AC installs.
Air conditioningSame day
Water heaters
Tank, tankless and heat pump water heaters, replaced the same day.
Water heaters
Also: duct cleaning, HRVs & air quality · maintenance plans · all services
Keep scrolling · a year in Victoria
Outside does whatever it wants. Inside stays 21°.
January cold snapSnow on the Malahat. Your heat pump is working hard, and your furnace is there as backup.
March drizzleDamp and grey. The heat pump runs in its sweet spot, about three times as efficient as baseboards.
June, windows openThe system barely runs. A good time for your Comfort Club tune-up.
August heat warningSame equipment, now cooling. Bedrooms stay at 21° while the city hits 34°.
Upfront flat-rate pricing
The price is the price. Even at 3 a.m.
No hourly meter, no "we'll see once we're in there". Your tech diagnoses the problem, then shows you fixed prices from our published price book. Nothing starts until you approve it.
Published, not invented
Every common repair has a fixed price, listed on our website for anyone to see.
No after-hours surcharge
Nights, weekends and holidays cost the same as Tuesday at noon.
If it takes longer, that's on us
A flat rate is a promise. Stubborn bolts and long jobs are our problem, not yours.
- Emergency call-outNight rate = day rate$189
- Hot surface igniterPart, labour, 2-yr warranty$329
- Flame sensor serviceCleaned and tested$189
- After-hours surchargeThere isn't one$0
CleanBC heat pump rebates
The province may cover a big share of your heat pump.
- Up to $4,000 for electrically heated homes, at any income
- Up to $13,000 through the income-qualified Energy Savings Program
- Up to $1,000 on heat pump water heaters
- We're a registered contractor, and we check your eligibility before you commit
Comfort Club
Skip the queue when the
whole city calls at once.
Up to two tune-ups a year, priority dispatch in cold snaps and heat waves, no call-out fee and 15% off any repair. From $16 a month, cancel anytime.
Two tune-ups a year
Heating check in fall, cooling check in spring. We book them, you just open the door.
Front of the line
When half of Victoria loses heat on the same night, members are dispatched first.
$0 call-out, 15% off repairs
Most members save more than the yearly fee the first time something breaks.
Reviews
"Furnace died at 11 p.m. on Boxing Day. Priya was here by midnight, showed me the price on her tablet, and the heat was back on by 12:40. Same price as a weekday."
"Three companies quoted us a heat pump. Saltline was the only one that did a proper heat-loss calculation and talked us out of an oversized unit. They handled the rebate forms too."
"Water tank burst on a Sunday morning. A new one was in by 2 p.m. They showed me the flat price before they started, and they cleaned up better than we would have."
Service area
From Sooke to Sidney, usually within the hour.
Our vans are spread across the region overnight, not parked at one shop, so the closest tech comes to you. These are our average arrival times for emergency calls last year.
- VictoriaDowntown, James Bay, Fairfield, Fernwood41 min
- SaanichGordon Head, Cadboro Bay, Royal Oak48 min
- Oak BayUplands, Estevan, Henderson44 min
- Esquimalt & View RoyalSaxe Point, Thetis Heights46 min
- Langford & ColwoodWesthills, Royal Bay, Happy Valley57 min
- PeninsulaSidney, North & Central Saanich66 min
Questions
Asked before almost every booking.
Do you really charge the same at night?
Yes. Our emergency call-out is $189 any hour of any day, and every repair price comes from the same published price book. There is no overtime multiplier.
How fast can someone get here?
Our average emergency arrival time across Greater Victoria was 58 minutes last year. When you book, you'll get a text with your tech's name, photo and live ETA.
What if I don't approve the repair?
You pay the diagnostic ($129) or emergency call-out ($189) and nothing else. You keep the written diagnosis, and it's yours to use with anyone.
Are your technicians licensed?
Every tech holds the right tickets for the work: gas fitter licences through Technical Safety BC, and Red Seal refrigeration and air conditioning certification. We're fully insured and covered by WorkSafeBC.
Do you work on all brands?
Yes, including Mitsubishi, Daikin, Fujitsu, LG, Carrier, Lennox, Trane, Goodman, Rheem, Bradford White and more.
Techs on call right now
Warm by tonight.
Priced before we start.
Average arrival 58 minutes across Greater Victoria · 2-year warranty on every repair